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Rethinking Returns: Innovative Strategies for Retailers to Drive Growth in 2024
Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach…
Executive Viewpoints January 3
Retail Experts Reveal the Top 2024 Trends & Predictions
Featuring: Retail TouchPoints editorial team The Retail TouchPoints editorial team engaged with 15 esteemed experts, analysts and strategists to determine which trends and technologies will influence the industry most significantly…
Podcasts January 3
Ikea Improves Forecast Accuracy with AI-Powered Demand Sensing
Ikea Retail (Ingka Group) has seen “game-changing” results since employing artificial intelligence-powered demand sensing technology. Over the past three years, the retailer has worked closely with Inter Ikea Group (a…
News January 2
Virginia Costco Workers Vote to Join Teamsters Union
Costco workers in Norfolk, Va. have voted to join the Teamsters Local 822, with the union calling this its first organizing victory at the wholesale retailer in two decades. The…
News January 2
JD.com Wins Antitrust Suit in China; Alibaba Fined $140 Million
JD.com has won a lawsuit against rival Alibaba Group in the High People’s Court of Beijing, which fined Alibaba 1 billion yuan ($140 million) for engaging in monopolistic practices. JD.com…
News January 2
Nike Plans to Cut $2 Billion in Costs; Layoffs Imminent as Strategy Pivot Continues
Nike has laid out a plan to cut up to $2 billion in costs over the next three years in a bid to “accelerate future growth while building a faster,…
News January 2
Deloitte Shares Loyalty Trends and Best Practices for 2024
To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research. However, a Deloitte…
Features January 2
How Retailers can use Digital Product Strategy to Improve CX and Fuel Growth
With the decline in high street spending and increased online competition from ecommerce stores, companies in the retail space need to be effectively innovating to keep up. One way for…
Executive Viewpoints January 2
Lost Goods or Lost Sales? How Connected Systems can Help Solve Retail’s Most Persistent Dilemma
With retail crime rising across the United States, many retailers are frustrated by the challenge of curbing the effects of organized and ad-hoc theft. As a result, they’re ramping up…
Executive Viewpoints January 1
