Retail TouchPoints

Latest Posts

A Caper Cart at ShopRite in New Jersey.

Opinion: An Unvarnished Review of the Smart Cart Shopping Experience

The Editors’ Perspectives column offers insights and opinions from the Retail TouchPoints editorial team as they dig into the latest trends in retail, marketing and tech. This month Retail TouchPoints…

Features May 17

Returns Reimagined: How Tech Can Help

Despite a successful holiday shopping season, retailers face numerous hurdles in the year ahead. As stores try to balance protecting profit margins while delivering a unified customer experience, the escalating…

Executive Viewpoints May 17
Verizon is the latest brand to unveil new generative AI-powered services designed to streamline various stages of the telecom retail experience.

Verizon Launches New AI-Powered ‘Personal Shopper and Problem Solver’ Tools

Verizon is the latest brand to unveil new generative AI-powered services designed to streamline various stages of the online and in-store telecom retail experience that are often fraught with friction,…

News May 16
Best Buy is rolling out new features in its mobile app to better personalize the shopping experience.

Best Buy Leans into Personalization with Mobile App Updates

Best Buy is rolling out new features in its mobile app to better personalize the shopping experience. The electronics retailer promises that “each time you open the app, your experience…

News May 16
Shopper and associate in a Walmart store.

Walmart Rolls Out Luminate Data Insights Service to Suppliers in Mexico, Canada

Walmart’s Data Ventures division has announced the international expansion of the Walmart Luminate data insights platform, beginning with Walmex in Mexico and followed by Walmart Canada later this year.   Launched…

News May 16
Alicia Silverstone is the frontwoman for the inaugural Ebay Recommerce Day.

Ebay Plans Inaugural Recommerce Day, Launches Digital ID Integration

Ebay is launching a new holiday — Recommerce Day — and is even working with legislators to make it an official state holiday in California. Slated for May 21, the…

News May 16
Japanese fashion retailer GU is opening its first flagship store in New York City this fall, the first of many steps in its global growth strategy.

Fast Retailing’s GU Begins Big Global Push with NYC Flagship

Japanese fashion retailer GU is opening its first flagship store in New York City this fall. The Fast Retailing brand (also parent company of Uniqlo and Theory) is launching its…

News May 16
New research from CI&T and Retail TouchPoints reveals that most consumers believe there is a distinct difference between subscription and membership programs.

First Look: New Research Unpacks the Differences Between Subscriptions and Memberships

The terms “membership” and “subscription” are often used interchangeably in retail. However, new research from CI&T, developed in partnership with Retail TouchPoints, reveals that most consumers (64%) believe there is…

Features May 16
60% of sales on Amazon come from independent sellers — most of which are small and medium-sized businesses. Get key takeaways from the company's latest Small Business Empowerment report.

 SMBs Sold 8,600 Items Every Minute in 2023 on Amazon

60% of sales on Amazon come from independent sellers — most of which are small and medium-sized businesses. Get key takeaways from the company’s latest Small Business Empowerment report.

News May 16
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