Retail TouchPoints
As Retailers Pile On Sales Events, Shoppers Report Discount Fatigue
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Express, Bebe Team up to Capture Enthusiasm for Y2K Culture
Y2K icons Express and Bebe have launched a capsule collection that reimagines signature 2000s silhouettes just in time for spring party season. The collaboration came about through Express CEO Greg Scott,…
News March 25
Live from Shoptalk: How Hot Topic and Camp Turn Nostalgia into Current-Day Growth
There’s often a temptation to minimize nostalgia as an easy-to-manufacture emotion of simply pining for the “good old days.” But for retailers and brands, nostalgia-themed campaigns and products — when…
Features March 25
Retention is About Pathways, Not Perks
I want the executives and managers around me to think for themselves. Without deliberate leadership development and fresh thinking from leaders at every level, we fall back on yesterday’s solutions.…
Executive Viewpoints March 25
AI Shopping Update: OpenAI Focuses on Discovery, Meta Launches Checkout & Shopify Offers Catalog Integration for Any Brand
The AI Shopping wars continue to advance at lightning speed with OpenAI, Shopify and Meta announcing new capabilities this week, following fast on the heels of similar updates from Google…
News March 24
Uniqlo Brings Back ‘UNtrash It’ Apparel Recycling Program for Earth Month
This Earth Month, Uniqlo is bringing back its “UNtrash It” initiative to keep unwanted clothing out of landfills. Last year’s UNtrash It program, which only covered the NYC area, collected…
News March 24
Gap Dives into AI Commerce with Checkout on Google Gemini and New Fit Guidance Tech
Gap Inc. brands, including Old Navy, Gap, Banana Republic and Athleta, will soon be shoppable via Google Gemini through adoption of Google’s Universal Commerce Protocol (UCP). The company also announced that it…
News March 24
Dollar General Names Ahold Delhaize Veteran to Succeed Todd Vasos as CEO
Dollar General has appointed Jerry “JJ” Fleeman Jr. to succeed Todd Vasos as CEO, effective Jan. 1, 2027. Vasos will continue to serve as CEO until that time, after which…
News March 24
How Everlane Plugged Fraudulent Returns Leaks, Saving more than $30K Per Month
Returns are a numbers game, and mostly the numbers don’t favor retailers, particularly ecommerce merchants. In October 2025 the National Retail Federation forecast a 15.8% return rate in 2025, totaling…
Features March 24
Unlocking Retail’s $100B+ Retail Media Opportunity
Retail media spending is projected to exceed $100 billion by 2027, representing one of the most significant revenue opportunities in retail history. Yet in my advisory work with retailers across…
Executive Viewpoints March 24
