Retail TouchPoints
As Retailers Pile On Sales Events, Shoppers Report Discount Fatigue
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Why Intelligent Shopping Needs AI and Omnichannel to Work Together
Attracting and retaining consumer attention has never been more challenging. Technology has changed rapidly over the last few decades, giving rise to new communication methods and consumer expectations for instant…
Executive Viewpoints March 27
Tariff Refunds: Crucial Advice from a Former U.S. Customs Attorney
Chris Duncan, a former attorney for U.S. Customs and Border Protection, outlines two key steps every company should take right now to protect their tariff refunds. These are simple steps…
Features March 26
Live from Shoptalk: How Victoria’s Secret’s CEO Engineered a Transformational Turnaround
Victoria’s Secret is marking nearly five years as a standalone company with a remarkable business bounce-back. The retailer achieved a 5% sales increase in FY 2025, which ended Jan. 31,…
Features March 26
The Unstoppable Shopper: Why U.S. Consumer Spending Is Expected to Defy the Odds in 2026
Retailers have posted healthy quarterly gains, and NRF released a robust 4.4% growth forecast for 2026. Discover how a divided economy, the "experience" boom, and escalating global risks are defining…
Features March 26
Home Depot Sharpens Focus on Pros with Acquisition of HVAC Distributor, New Digital Tools
The Home Depot continues to bolster its offerings for its professional customers with a revamped digital workspace aimed at helping pros manage and grow their businesses and the acquisition of…
News March 26
Live from Shoptalk: Boot Retailer Tecovas Kicks Revenues Higher with AI-Powered Store Operations
Western lifestyle and apparel brand Tecovas aims for a relaxed, friendly customer experience in its 60 stores — many of which offer open bars serving alcoholic drinks, and all of…
News March 26
Ebay Hosts ‘Community Resale’ Events: 48-Hour Livestream Bonanza & Fashion Edit Curated by NYC Tastemakers
After more than three decades of marketplace dominance, Ebay finds itself at the center of a growing enthusiasm for resale, and it’s not letting the moment pass it by. For…
News March 26
As Theft and Customer Incivility Rise, Bodycam Adoption in Retail will Climb this Year
A YouGov poll of American adults from mid-2025 revealed a notable shift in sentiment around body-worn cameras. Once considered the domain of law enforcement, bodycams are now increasingly visible across…
Executive Viewpoints March 26
FedEx to Begin Accepting Amazon Returns, Launches Same-Day Delivery Service
All’s fair in love, war and last-mile logistics. FedEx has launched SameDay Local in collaboration with last-mile orchestration platform OneRail to offer two-hour and end-of-day delivery services. The move can…
News March 25
