Retail TouchPoints

2011 Retail Holiday Analysis [Infographic]

Social Commerce: The New Era Of E-Commerce -Part I

The following article is Part I of a two-part series covering Social Commerce: what it is, why it is important to the retail industry and how leading merchants are using…

Debunking The Black Friday Discount Myth: Retailers Need a 24/7/365 Pricing Strategy

Black Friday and Cyber Monday ― best known for glittering price offers and festively wrapped deals — attract gift-minded customers like a wreath to a front door. But these purchasers…

Bringing More In-Store: How Mobility And IT Investments Impact Customer Satisfaction And Loyalty

When you really think about it, mobile technology has transformed just about every facet of our lives.  It has changed the way we communicate; when and how we access information;…

Strangeloop Mobile Site Optimizer Speeds Content Delivery For Enhanced User Experience

Given the continued rapid growth of mobile device adoption, shoppers expect a stellar, mobile-optimized experience from the e-Commerce web sites they visit. Industry insiders note that whether or not a…

iPerceptions Introduces Concept Clouds For More Accurate Retail SEO Campaigns

Web-based Voice of Customer (VoC) analytics provider, iPerceptions, recently announced the addition of Concept Clouds to its 4Q Suite and webValidator Continuous Listening solutions. The Concept Clouds integration is designed…

e-Dialog Launches Conversation Manager To Increase Data Retrieval

Digital marketing solutions provider, e-Dialog, recently introduced Conversation Manager within its Precision Central™ Marketing Suite. The new solution is fully integrated into the e-Dialog Precision Central Marketing Suite, and offers…

TouchPoints TV: Scott Clements, Tyco Retail Solutions

Scott Clements, Tyco Retail Solutions Clements shares his thoughts on key industry trends around connecting with consumers. Store associate engagement, in connection with social networking and mobile technology, must combine…

TouchPoints TV: David Landau, Manhattan

David Landau, Manhattan Associates Landau accepts a Customer Engagement Awards appreciation certification for Manhattan Associates’ work with David’s Bridal. He also discusses industry trends related to fulfilling customer orders effectively…