Retail TouchPoints

Musician’s Friend Unveils New Tablet Catalog For Mobile-Savvy Shoppers

Nearly half (44%) of consumers plan to shop on a tablet this holiday season, according to the Zmags 2012 Holiday Shopping Survey. Additionally, 45% of these mobile-savvy shoppers plan to…

Motorola Releases Secure Access Solutions To Fuel BYOD And Mobile Marketing Efforts

More than half (56%) of retailers plan to offer Wi-Fi guest access to shoppers to improve the customer experience in stores, according to Motorola Solutions research. By doing so, these…

Neiman Marcus Partners With Target To Offer Holiday Shoppers Luxury At A DiscountBy Alicia Fiorletta, Associate EditorIt’s official — the holiday season has begun! Although I’ve gotten older and the…

11 Retailers Win Customer Engagement Awards

There is no question that the customer is now in charge of the shopping experience. Retailers are working to meet the needs of today’s demanding shoppers by incorporating innovative strategies…

Standing Out In A Crowded Social Space

A Q&A with Brad Klaus, Founder & CEO, Extole Facebook is a valuable social network for today’s connected consumers to follow their favorite brands, receive real-time updates on sales, and…

Consumers Expect Prompt And Correct Delivery Of Holiday Orders

Almost one third (29%) of consumers recently surveyed will  no longer shop with a retailer if they receive an incorrect delivery just once, based on an online or phone order,…

EPiServer Announces Behavioral Merchandising Solution

Personalization is an essential part of the online shopping experience. But building and maintaining multiple rules and settings that generate specialized product recommendations is challenging for retailers, especially those with…

U.S. Consumers Spent $5.5 Billion On Small Business Saturday

This year’s Small Business Saturday exceeded expectations, bringing in $5.5 billion — $2 million more than expected, according to the National Federation of Independent Business (NFIB), in reference to pre-holiday…

Laura Canada Moves To Multichannel Retail

Global e-Commerce is predicted to reach $963 billion by 2013, according to projections from JP Morgan. As a result, more retailers worldwide are extending brick-and-mortar offerings to the web to…