Retail TouchPoints

Forever21, a specialty retailer of women’s and men’s clothing and accessories, is promoting two mobile apps for the holiday season: an augmented reality app, F21POP, and an updated mobile commerce…

Omnichannel Shoppers To Spend 71% More Than Single Channel Consumers This Holiday Season

Steadily improving sentiment about the economy is expected to cause an increase consumer spending this holiday season, according to new research from Deloitte Consulting LLP. The Deloitte 2012 Holiday Survey…

The Perils Of Being  A Retail Editor During The Holiday Season By Debbie Hauss I feel like I need to start this column with an apology to those who have…

Red Wing Shoes Wows Customers With Advanced Call Center Technology

Although consumers are sharing insights and asking questions via email and social networks, the call center remains the hub of all retail service, according to research from American Express. The…

Cloud Services Move Toward Saturation In Retail

  Following is Part 3 of the Retail TouchPoints series focused on Creating Winning Cloud Strategies. In this final installment, solution providers discuss current and future benefits of cloud computing.…

Omnichannel Loyalty in Practice: How Retailers Can Maximize Brand Allegiance Among Customers

Let’s face it: the retail industry’s first-to-market acknowledgement of the world becoming an ongoing 24/7/365 omnichannel experience has set the pace for how all industries should be thinking about changing…

Small Luxuries Entice Shoppers To Splurge In Next Six Months

Despite continued economic concerns, approximately half of U.S. consumers intend to buy luxury items between November 2012 and May 2013, according to the newly released 2012 Accenture Luxury Shopping Survey.…

Celerant Technology Partners With Motion Computing To Offer New mPOS Solution

Armed with mobile technology, such as smartphones or tablets, store associates can educate shoppers more thoroughly about products and complete transactions from anywhere in a store, creating a richer and…

Caché Implements RetailNext In-Store Management And Monitoring Solution

Caché, a nationwide specialty retailer of lifestyle sportswear and dresses, has selected RetailNext to provide in-store traffic management and real-time monitoring capabilities in 261 stores in 43 states. Caché expects…