Retail TouchPoints

PeriscopeLISTENS Integrates Employee Feedback Into Customer Experience Management

Best-in-class retailers leverage Customer Experience Management (CEM) solutions that collect shopper feedback across channels and integrate insights to improve brand experiences. CEM tools provide essential data for optimizing customer-facing retail…

TouchPoints TV: Video Recap Of The Cross-Channel Survey Report

  Completing The Cross-Channel Challenge A majority of retailers (76.2%) have either implemented or committed to a cross-channel strategy. In this video, Andrew Gaffney, Founder, and Debbie Hauss, Editor-in-Chief of…

Google Shopping Executive Shares Holiday Best Practices

Using a search engine to retrieve lists of suggested web sites and content is one of consumers’ first steps in the browsing and buying journey. As many as 73% of…

Local Merchants Rethink Daily Deals As Groupon Sees Rise In Holiday Sales

Following a bumpy ride with daily deal sites, some retailers are questioning the value of the strategy. A small percentage (15%) of U.S. consumers over the age of 12 are…

Calls Answered In Under 60 Seconds Generate More Purchases

Though merchants’ rapid responses to customer phone calls clearly impact a consumer’s likeliness to buy from and recommend a brand, some companies keep consumers holding more than a minute before…

Fanzz, a sporting goods retailer, successfully implemented a self-serve mobile station for shoppers. The fixed iPads stations empower shoppers to order items without help from store associates. As a result,…

Fanzz Empowers Shoppers With Self-Serve Tablet Stations

 There are several ways retailers can integrate tablets into brick-and-mortar engagement strategies. One tactic is to equip on-floor store associates with mobile devices to help customers browse inventory and complete…

NCR Acquires Retalix For $650 Million

NCR Corp. has announced today that it will acquire Retalix Ltd., a provider of POS and supply chain software and services. The agreement is worth approximately $650 million, or $30…

Holiday Sales Are Up, But Experts Debate Impact Of Early Thanksgiving Openings

It has been a jolly holiday season so far for retailers, with Thanksgiving weekend garnering positive results nationwide. More than 35 million Americans visited retail stores and e-Commerce sites on…