Retail TouchPoints

Capgemini And SAP Create Packaged Solutions That Leverage Big Data

Capgemini, a technology performance consultant, announced a partnership with SAP AG to provide packaged retail business solutions for real-time insights for faster time-to-value. The new Capgemini Extreme Applications for Retail…

Mobile “Mind Shift,” Trends And Successes Discussed During Webinar

With 3 billion smartphones in use by the end of 2017, mobile is fast becoming consumers’ primary touch point, according to a recent webinar, titled: “The Smartphone & Tablet Experience.”…

CXPA Launches New Certification Program

The Customer Experience Professionals Association (CXPA), an international non-profit organization, announced plans to launch a Certified Customer Experience Professional (CCXP) certificate program during 2013. The initiative is designed to acknowledge…

GameQuestDirect.com Cuts Costs By 60% With GoECart

GameQuestDirect.com, a video game eTailer, replaced multiple e-Commerce systems with a single, all-in-one e-Commerce technology platform from GoECart. The GoECart 360 suite decreased costs by 60% and increased video game…

Connected Consumer Series Helps Retailers Position For Success

Top retail thought leaders converged online last week for the second annual Connected Consumer Series. Hosted by Retail TouchPoints, the four-day event featured retail executives, analysts and solution providers as…

5 Decisions That Will Increase Customer Passion For Your Brand By Jeanne Bliss, Author and President, CustomerBLISS When you make decisions that respect and honor customers, you will earn their…

New SDL Survey Reveals Global Mobile And Social Consumer Preferences

Consumers’ browsing and buying strategies are extending across digital and physical channels. As a result, shoppers are demanding seamless and consistent brand experiences, regardless of the technologies and touch points…

Traffic Intelligence: The Science Of Shopper Conversion

Few retailers actually measure how many people are in their stores. Without direct knowledge of store traffic, advertising and promotion performance, weather and seasonality effects, and conversion of shoppers to…

RichContent Curates Web Content In Real Time For Each Site Visitor

As consumers continue to demand more personalized e-Commerce interactions, “retailers need to stand out from the crowd and find ways to deliver a unique, exceptional shopping experience,” said Deena Amato-McCoy,…