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Gap CEO Art Peck Departs; Board Chairman To Take Interim CEO Role During Search
Gap President and CEO Art Peck will step down from his position and also from the retailer’s Board of Directors following a brief transition period. Non-Executive Chairman of the Board…
News November 7Calendars.com Enhances Personalization With Predictive Search
Calendars.com is partnering with Kibo to augment its customer personalization and data management tools. With more than 17,000 products online, Calendars.com offers a selection of gifts, puzzles, games and toys, and…
News November 7Express Introduces UpWest, A Comfort-Focused Direct-To-Consumer Brand
Express has launched UpWest, a philanthropic direct-to-consumer lifestyle brand that puts an emphasis on comfort. The new brand will include internally designed casual apparel, loungewear and sleepwear for both men and…
News November 7Myer Improves Planning Capabilities, Profitability With Merchandising Solutions
Australian department store Myer is embarking on a digital transformation with the goal of delivering more compelling products to customers. Myer offers a wide range of cosmetics, clothing, footwear, toys…
News November 754% Of Shoppers Would Pay Local Retailers For Same-Day Delivery
A new consumer survey indicates that shoppers place a high value on same-day delivery, with 54% saying they would be willing to pay for such a service. Shopper enthusiasm for…
News November 7Mercatus Launches AisleOne Personalization Intelligence Engine
Mercatus, a provider of digital commerce solutions for grocers and other retailers, has launched the AisleOne personalization intelligence engine as an enhancement to the Mercatus Integrated Commerce Platform. AisleOne taps…
News November 7Cerebri AI Debuts Platform Designed To Drive Personalization Across Customer Silos
Cerebri AI has launched the Cerebri Values CX v2 platform, which analyzes traditional shopper journeys across customer silos, including sales, marketing and support, to drive deep personalization. The insights, called…
News November 7Hibbett Sports Pilots Same-Day Delivery, Implements Installment Payments
Hibbett Sports was a latecomer to the e-Commerce side of retail, only launching its online site in 2017. But the company has since bolstered its online presence in a big…
News November 7Why Customer Data Is Your Most Important Holiday Gift
The holiday season represents anywhere from 20% to 30% of many businesses’ annual revenue. Much of that considerable spike comes from new customers who are discovering businesses for the first…
Executive Viewpoints November 7


















