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Toys’R’Us Plans 120 New U.S. Stores in Time for the Holidays
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Three Reasons To Take Your Contact Center Into The Cloud
In order to stay ahead in today’s highly competitive environment, the realization is that businesses must prioritize digital transformation or be passed by. For retailers, this has meant investing in…
Executive Viewpoints January 7
How Grocers Are Using Social To Elevate Digital Circular Experiences
Question: Who goes to the newspaper to check for movie times, or waits for a Christmas catalog in the mail to make their wish list? Sad as it may be…
Executive Viewpoints January 7
Convenience Store Chain Debuts Cashierless Site In Silicon Valley
Loop Neighborhood Stores, a convenience store chain with more than 30 locations in Northern California, will open a cashierless store offering 150 SKUs this month. The gas station store, open…
News January 6
Avon CEO Resigns Following Acquisition By Brazilian Cosmetics Giant
Avon CEO Jan Zijderveld has stepped down, the 130-year-old U.S. cosmetics company revealed upon closing its sale to Brazilian personal care cosmetics group Natura & Co Holding SA. Natura &…
News January 6Bed Bath & Beyond Strikes $250 Million Real Estate Deal To Fund Debt Repayment, Turnaround
Bed Bath & Beyond has signed a deal to sell approximately half its real estate to a private equity firm and lease back the space, in a transaction that will…
News January 6SmileDirectClub Debuts Exclusive Oral Care Products In 3,800+ Walmart Stores, E-Commerce Site
SmileDirectClub, the DTC oral care company known for its orthodontic teeth aligners, has launched a suite of premium oral care products available exclusively at Walmart U.S. stores and Walmart.com. The Walmart…
News January 6
Don’t Keep Them Waiting: BOPIS Pickups Under 2 Minutes Generate 4X The Return Visits
Retailers today are operating in the “NOW economy” — a time when mobile-first customers can summon almost anything they want on-demand. Buy online, pick up in-store (BOPIS) programs are key…
News January 6
Resolving Complaints And Keeping Your Retail Customers In The Process
How you handle customer complaints often determines if you build or lose relationships with busy shoppers. This is especially true online where retailers often rely on remote contact center agents…
Executive Viewpoints January 6Report: TOMS Shoes Creditors Will Take Over Business From Founder
The creditors of TOMS Shoes have agreed to take over the casual footwear brand in exchange for restructuring its debt, according to a company letter sent to employees obtained by…
News January 3
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