Retail TouchPoints

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1-800-Flowers.com Unveils Suite Of Customer Service, Web And Mobile App Upgrades

1-800-Flowers.com is upgrading its e-Commerce presence with further integration of AI capabilities, new AR functions, additional payment options, and mobile app and web site upgrades. The retailer is rolling out…

News January 28

Walmart Tests $12 Hourly Minimum Wage In 500 Stores

Just a few weeks after Walmart’s U.S. CEO John Furner spoke at the NRF Big Show about how his company is seeking to create jobs that “people aspire to move…

News January 28

HighStreet Collective Names Chief Customer Officer

Retail industry consultancy HighStreet Collective has selected Carolyn O’Brien as its new Chief Customer Officer. She joins Ed King, Chief Experience Officer, and Katharine Byers, COO, as partner and member…

News January 28

Pinterest Lets Shoppers Virtually Try On Lipstick With New AR Tool

Pinterest is introducing Try on, a tool that lets users virtually try on products through the platform’s Lens camera function. Try on will initially support lipstick from brands including Estée…

News January 28

3 Things Brands Misinterpret When It Comes To D2C

In less than a decade, the retail industry has experienced notable transformation in the wake of economic influence, changing consumer behaviors and advanced technology. An increasing number of traditional storefronts…

Executive Viewpoints January 28

Roadie And Delta Cargo Partner To Offer National Same-Day Delivery From 16 Cities

Roadie, a crowdsourced same-day delivery service, has partnered with Delta Cargo to roll out DASH Door-to-Door, offering national same-day delivery from 16 markets to over 55 cities. The service launched…

News January 27

How Top DTC Brands View Returns In The Amazon Era

As the world’s largest online retailer, Amazon has a huge impact on consumer expectations for convenience in e-Commerce — expectations that other DTC (direct-to-consumer) brands also need to understand and…

Executive Viewpoints January 27

Amazon Launches Themed Pop-Up Concepts In Five Mall Locations

Amazon has launched a new set of pop-up stores, one year after the e-Commerce giant shut down all 87 of its original pop-ups that had been set up inside select…

News January 27

2020 Marketing Forecast: Influencers Benefit From Budget Shifts As Brands Stress Authenticity

Recession Worries May Put Performance Pressure On Marketers

Features January 27
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