Capri Holdings, the parent company of Michael Kors and Jimmy Choo, operates 871 retail stores across the Americas, EMEA and Asia. That footprint is now the testing ground for a bigger question every retail leader is facing: How do you modernize store technology at scale without turning a luxury experience into a transaction?
That question sits at the center of an upcoming webinar on Sept. 29 at 2 p.m. ET/11 a.m. PT: High Tech, High Touch — the New Rules of Modernized In-Store Retail.
Capri Holdings SVP and CIO Nitin Chaudhary, along with Nadia Qureshi, Adyen’s VP and Global Head of Partnerships and Nikki Baird, Aptos VP of Strategy and Product will discuss why fragmented tech stacks quietly drain revenue, how a global luxury group is rebuilding its store technology, and where Capri’s CIO is placing his bets for the year ahead.
The Case for Unified Store Technology
For years, retail technology operated in silos. Point-of-sale ran on one system and payments on another, while customer data lived somewhere else entirely. Each tool worked on its own, but none of them worked together.
That fragmentation carries a real cost. Disconnected data means associates can’t see a customer’s full history and legacy systems slow expansion into new markets. Manual workarounds pile up, and operational friction eats into margin.
Capri’s most recent results show why efficiency matters right now. First-quarter fiscal 2027 revenue came in at $769 million, down by 3.5% year over year, and the company is managing headwinds in EMEA and foreign currency while protecting profitability. Jimmy Choo revenue increased 10.5% in the first quarter, with operating margin climbing 480 basis points to 7.3%, which Michael Kors revenue declined 7.1% to $590 million. Management raised gross margin 200 basis points to 65%, driven by higher full-price sell-throughs. Every point of operational efficiency helps fund the growth ahead.
One way to improve efficiency is to shift toward unified platforms.
The payoff shows up in three places:
- Faster expansion. A single, cloud-based architecture scales across a complex global footprint without rebuilding infrastructure market by market.
- Cleaner data. When payments, inventory and customer profiles live in one place, teams make faster and better decisions.
- Less manual work. Frictionless payment infrastructure reduces the back-office load, so associates stay on the floor with customers.
AI on the Sales Floor, Not in Place of It
Here’s where high tech meets high touch. The goal isn’t to replace the associate. It’s to arm them.
Real-time customer data on the sales floor changes what an associate can do. They can see purchase history, suggest the right pairing and complete a sale without leaving the customer’s side. That’s how brands drive larger basket sizes while keeping service personal.
A common mistake is treating AI as a self-service replacement for human interaction. In luxury, that backfires. The winning approach uses technology to make associates more informed and more present, not less necessary. The efficiency happens behind the scenes. The human connection stays front and center.
Inside the Webinar: What You’ll Learn
Expect a candid conversation about real decisions, not a product pitch.
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The session covers four areas:
- Modernizing the enterprise stack: Scaling cloud-native POS and unified commerce payments across a complex global footprint.
- AI-empowered frontlines: Using real-time customer data to deliver personal service and grow basket sizes.
- High tech meets high touch: Balancing operational efficiency with meaningful customer engagement.
- Future-proofing the store: Where top retail technology executives are prioritizing budget and resources for the year ahead.
You’ll leave with a clearer view of how leading brands are solving the silo problem and what to prioritize next.
Can’t make it? Register anyway, and you’ll receive a replay of the webinar after it airs.
