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Intent to Buy Cartoon: #9 E-Commerce Profiling
Profile data alone can turn potential customers away if it’s off-base. Instead, by examining customer’s micro-behaviors, retailers…
Executive Viewpoints July 27TastingRoom.com Drives Social Shares And Engagement
Consumers are the most influential factor in brand discovery via social media. As a result, retailers must keep…
News July 27Foursquare Releases New Tools To Help Retailers Cash In On Localization
Since its inception in 2009, foursquare has been one of the most popular check-in applications. By allowing users…
News July 26Keeping Up With J. C. Penney
There’s no question that J. C. Penney is making news in 2012. The company released no less than…
News July 26Grocery Retailer Increases Multi-Channel Customer Engagement With CEM And Social CRM Solutions
Customer Experience Management (CEM) solutions allow organizations to take a more consistent and tactical approach to customer feedback…
News July 26New Deloitte Study: Smartphones To Influence $689 Billion Of In-Store Sales By 2016
As smartphone sales proliferate, largely due to their increased availability and affordability, consumers are utilizing mobile phones more…
News July 25Shopping With Social Intelligence: How It Works [Infographic]
Shoppers utilize social intelligence — defined as the ability to understand and learn from each other and profit…
Executive Viewpoints July 24Leading Retailers Implement Innovative Loyalty Strategies
This is Part 2 of Retail TouchPoints’ three-part Customer Loyalty Report. This feature spotlights the rise of the…
News July 24The Multi-channel Consumer: Keys To Reaching Today’s Luxury Retail Shopper
The rapid emergence of mobile devices and social platforms in recent years has presented retailers with more channels…
Executive Viewpoints July 24Top Stories
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