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Avaya Enhances Call Center Technology With Mobile, Video And Social Media Interaction

As the number of methods and devices available for customer interaction continues to grow, consumers have become less…

News October 1
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Town Shoes Rolls Out Inventory Management Solution

Town Shoes, a mall-based retailer of high-grade footwear and fashion accessories, fully implemented Vision Merchandising and Vision Store…

News October 1
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adidas Partners With RedPrairie To Improve Workforce Management And Stakeholder Benefits

adidas selected the RedPrairie Workforce Management (WFM) solution to increase employee productivity, optimize scheduling and deliver optimal customer…

News October 1
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E-Commerce, Mobile And Social Are Top-Of-Mind Holiday Strategies

As the 2012 holiday season approaches, retailers are striving to determine the most effective ways to engage consumers…

Features October 1
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Facebook Unveils New Gifting Capabilities To Keep Pace With E-Commerce

Facebook yesterday launched Facebook Gifts, a new feature on the social network that allows users to purchase and…

News September 28
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All Retailers Can Succeed In The Tech Titan Era

Just a few years ago, Amazon only sold books, Apple sold computers, eBay connected buyers and sellers of…

Features September 28
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Goal Zero Boosts High-Tech Product Sales With Multimedia Training Platform

Store associates are vital contributors to shoppers’ brick-and-mortar browsing and buying experiences. Stellar in-store employees act as first-hand…

News September 27
cross-channel marketing customer service Lorna Pappas retail Retail TouchPoints shopper engagement store operations Walmart

Site-To-Store Very Convenient – In Theory By Lorna Pappas, Contributing Editor Roughly 80% of merchants believe that empowering…

Executive Viewpoints September 26
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Fox Head Launches Mobile Site Targeting Youth Market

As the 2012 holiday shopping season approaches, many retailers are executing smartphone and tablet commerce strategies to drive…

News September 26
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