The Latest

Seven Keys To Building A Next-Generation Customer Service Platform

More consumers are using mobile devices, online communities and social media to initiate customer service requests. This shift…

Retailers Enrich The Customer Experience With Scheduling Optimization

Following is Part 1 of the Retail TouchPoints series focused on Best Practices In Workforce Management. This section…

Blending IT Departments Can Be Messy In A Retail Merger

The dealmakers who broker mergers — like the one between OfficeMax and Office Depot that is expected to…

At The Crossroads Of Nature and Nurture, You’ll Find The Thriving Online Marketer

I am sure that you have been a party to animated debates about Nature vs. Nurture in the…

SLYCE Visual-Based Purchasing App Allows Consumers To Snap And Buy

Just as the Shazam music app allows consumers to identify a song through their smartphones, then purchase and/or…

The Global Spread Of The Micro-Mobile Merchant

The growing ubiquity of mobile devices is changing the face of business transactions around the world. Merchants are…

NRF Combats Misperceptions With “This Is Retail” Campaign

The National Retail Federation (NRF) is working to improve the perception of the retail industry with a new…

5 Considerations When Buying A Retail Analytics Solution By Yan Krupnik, Marketing Manager, Retalon In today’s world most…

Teradata Unveils Interactive Customer Engagement

Teradata Corporation, provider of analytics data solutions, recently introduced Interactive Customer Engagement, an Integrated Marketing Management (IMM) offering…