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Customer Service: The Art Of Making Your Customers Love You [Infographic]

More retailers are focusing on improving the customer service experience. In fact, 70% of retailers providing quality customer…

Tackling The Personalization Imperative

  Following is Part 1 of the Retail TouchPoints series focused on Personalization Strategies That Work. In the…

A Reimagined Road Map To EMV

This is Part 1 of a three-part feature covering Payment issues in retail. Part 2 will appear in…

Will Showrooming Hinder 2013 Holiday Sales?

With Showrooming, a consumer visits a brick-and-mortar store to research a product first-hand. But what happens next stops…

Retailers Invest In Native Mobile Apps To Amplify Shopper Engagement

As mobile commerce evolves and accelerates, many retailers continue to contemplate whether to invest in native mobile apps…

Shopperception Analyzes, Reveals And Responds To At-Shelf Behavior

Brick-and-mortar retailers competing directly with online sellers are at a disadvantage: Offline merchants must measure store traffic, shopper…

Integrating Service Design Into Retail Environments

Digital devices are making our lives easier by the day, almost to the point that we don’t even…

Has Advertising Lost Its Relevancy? By Jason Lehmbeck, CEO and Co-Founder of DataPop Of the 5.3 trillion impressions…

ChannelAdvisor Improves Paid Search With New Release

In its Spring 2013 release, announced today, ChannelAdvisor has upgraded its Paid Search capabilities, virtualized inventory capabilities and…