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IDC Retail Insights workforce

N8 Identity Inc. Unveils Workforce Identity And Access Management Tool

The proliferation of store technologies across channels, combined with high employee turnover rates, makes managing retail system security…

News July 30
crm forecasting merchandising MI9 Mike Zucker omnichannel Retail TouchPoints Samsonite

Samsonite Adopts MI9 Platform To Unify Data Across Channels

Samsonite has chosen MI9 to power its omnichannel retail campaigns. In planning its omnichannel strategy, Samsonite was looking…

News July 29
decision making feedback surveys Talent Manager Warby Parker

Warby Parker Taps Internal Surveys To Drive Innovation And Growth

Since the inception of Warby Parker in 2010, the multichannel eyewear retailer has evolved from a small startup…

News July 29
customer experience customer feedback ForeSee Larry Freed net promoter score nps social media WOM word of mouth

The Evolution Of Net Promoter Score: WoMI

By Larry Freed, President and CEO, ForeSee   Net Promoter Score, commonly referred to as NPS, was first…

Executive Viewpoints July 29
e-commerce in-store technology innovation popular Retail TouchPoints retail trends RTouchPoints top articles

See What You Missed This Month On @RTouchPoints!

Just in case you’ve been living under a rock for the last month, or have been off enjoying…

Executive Viewpoints July 26
Customer Logistics JDA retailer-supplier collaboration supply chain operations supply chain visibility

Kraft Taps JDA Flowcasting To Maximize Retailer-Supplier Collaboration

Consumers’ growing expectations for a seamless shopping process across all channels has put a strain on the supply…

Features July 26
customer satisfaction e-commerce flexible shipping and delivery Kmart omnichannel

Kmart Adds Buy Online, Pay In Store Option For Shoppers

Kmart now is offering shoppers a new payment option that allows them to reserve products online and buy…

News July 26
Retail TouchPoints Sage North America

Want to Support Your Community? Try Shopping!

Looking for an enjoyable way to spend an afternoon while supporting your community and the economy as a…

Features July 25

American Eagle Outfitters Opens Corporate Office With Omnichannel Focus

American Eagle Outfitters (AEO), which operates under the American Eagle and Aerie brands, has opened a corporate office…

News July 25
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