The Latest

Filter by Topic

Filter by Type

doordash Michaels Rite Aid The Home Depot uber eats Wegmans

Wegmans Partners with Uber Eats to Roll Out On-Demand Delivery

Regional grocery chain Wegmans has partnered with Uber Eats to offer on-demand delivery from stores in Massachusetts, Maryland,…

News January 23
Featured fraud prevention Geekplus happy returns Holiday ThinkTank (2025) Holiday ThinkTank: Customer Experience (2025) industrial automation PayPal Return Bar returns fraud returns processing robotics The UPS Store UPS
180 "Dancing Robots" work alongside humans at a Happy Returns' Hub to process millions of returns each month.

Returns and Fraud are on the Rise — Happy Returns Wants to Help

Inside a large warehouse in Pennsylvania, dozens of black robots dart and swirl across a polished concrete floor.…

Features January 23
chatbots Nikola Mrkšić PolyAI

Why Chatbots Haven’t (and Won’t) Live up to the Hype

In the early 2010s, technology forecasters and business analysts painted a compelling picture of the future of customer…

Executive Viewpoints January 23
consumer insights consumer testing data insights in-home testing product development Walmart Walmart Data Ventures Walmart Luminate Walmart Scintilla
Walmart has launched a new service to let brands test out their products with real consumers.

Walmart Adds In-Home Customer Tests to its Suite of Insights Tools for Suppliers

Walmart Data Ventures — the business unit within Walmart that leverages the retailer’s vast data resources to offer…

News January 22
David's Bridal doordash Five Below Home Depot instacart Michael's Rite Aid Spirit Halloween Sports Basement uber eats

Home Depot Adds Uber Eats and DoorDash Delivery Options from 2,000+ Stores

The Home Depot has partnered with both Uber Eats and DoorDash to offer on-demand or scheduled delivery of…

News January 22
Bowman Fanatics Fanatics Collect Fanatics Collectibles Match Attax Merlin nba Premier League Topps UEFA

Fanatics to Debut Community-Friendly Flagship on London’s Regent Street

Fanatics Collectibles will launch its first-ever flagship store in London this spring in an 8,647-square-foot space designed for…

News January 22
ai AI investment OpenAI Oracle President Trump softbank Stargate
Inside a data center

Trump, Tech CEOs Make Extravagant Promises with Launch of AI Investment Project ‘Stargate’

The parade of Big Tech CEOs through the White House continued on Tuesday as the CEOs of OpenAI…

News January 22
Arcadis design:retail design:retail Featured Featured petco

Why People-Centered Design will be One of 2025’s Hottest CX Trends

Some 2025 retail design trends are easy to predict; for example, it’s a good bet that artificial intelligence…

Features January 22
Communisis Vox Design Perspectives design:retail design:retail News Lynne Laba

Thinking Locally to Drive PoS and Expansion Campaigns

Your brand has had great success at home, and now you want to duplicate that in additional markets,…

Executive Viewpoints January 22
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank