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2012 Brand Keys Customer Loyalty Engagement Index Amazon.com Brand Keys brand loyalty branding Customer Loyalty Leaders 2012 e-commerce mobile retail Retail TouchPoints Robert Passioff smartphones tablet Zappos

Retailers Lose Ground In 2012 Brand Keys Loyalty Ranking

Retailers today are utilizing innovative tools and technologies to better connect with omnichannel shoppers. However, some brands at…

Features November 5
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Retailers Pitch In To Help Hurricane Sandy Victims

Hurricane Sandy wrought devastation upon families and businesses along the East Coast. While many stores were forced to…

Features November 5
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1-800-Flowers Improves Employee Productivity With Work.com

Cutting-edge organizations are recognizing the benefits of utilizing social networking sites and more interactive communication methods to improve…

Features November 2
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Last-Minute Changes Could Impact 2012 Holiday Retail Success

While most retailers should have their holiday strategies in place and ready to kick off at a moment’s…

Features October 31
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Incorporating Better Customer Service Into Social Communciation

As more consumers shift their brand engagement to social media sites such as Facebook and Twitter, the concepts…

Features October 31
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Mid-Market Top 5 Software Priorities For 2013

Retail executives continually seek to bridge the gap between business leadership and technology adoption. Current priorities include: improving…

Features October 25
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Avoiding Mistakes That Could Halt Holiday Revenues

As retailers gear up for the holiday shopping season, many could miss critical Q4 sales by not realigning…

Features October 22
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Montblanc CEO Shares Pricing And Brand Marketing Insights

As showrooming and online price comparisons induce brands and retailers to lower prices, many products and services essentially…

Features October 19

Don’t Take Thanksgiving Advertising Lightly In 2012

Thanksgiving 2011 produced five of the top six online shopping days in 2011, according to research from Marin…

Features October 16
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