Workforce Insight, a workforce optimization solution provider, has acquired SMK Workforce Solutions. Scott Knaul, CEO of SMK Solutions, will join the Workforce Insight leadership team as SVP of Retail Solutions.
“SMK Workforce Solutions excels at helping retail and experience-focused organizations build the optimal labor model to deliver a consistent customer experience,” said Tony Santora, CEO of Workforce Insight in a statement. “Timing could not be better in response to increasing demand from our customers and partners for industry-specific analytics extensions, operational excellence models, implementation capabilities and innovative adoption approaches that drive sustainable value.”
Workforce Insight delivers workforce management advisory, analytics and implementation services to large enterprise organizations. The company focuses on the healthcare, manufacturing, retail, business and consumer services sectors.