B2X Care Solutions, a provider of customer care solutions for smartphones, has raised $15 million in a Series B round of funding led by Earlybird Venture Capital. The company also announced that it has acquired majority share in The Service Solutions (TSS), an Apple authorized service provider and reseller in India that provides managed care services to smartphone manufacturers worldwide. All TSS service stores will be rebranded to B2X Care Solutions, and with this acquisition, B2X plans to transfer its SMARTBAR model into a multi-brand service and retail stores in India.
“We couldn’t be happier to announce our funding and acquisition of TSS at the same time,” said Thomas Berlemann, CEO of B2X Care Solutions. “The financing will help us to aggressively grow our engineering and sales efforts in response to the expanding demand for our Smart Service Platform.”
TSS operates 19 Apple authorized service locations, with plans to expand in 2015. In addition to operating these locations, TSS built its own cloud based CRM system and develops and licenses its After Market Support Platform software to OEMs, distributors and service providers for managing after sales processes.
“We have truly built a technology-enabled services company with our own software development and evolved a cloud-based After Market Support Platform,” said Sreevathsa Prabhakar, Founder and Managing Director of TSS. “This will further increase B2X’s customer service focus in one of the fastest-growing smartphone markets in the world.”
TSS’ existing management team will be retained, with Prabhakar maintaining the managing director title for the new entity.
“For us to be successful in India, we know that it will require very strong local capabilities,” Berlemann said. “TSS is a rising star in India and their cloud-based capabilities completes the B2X technology roadmap. In addition, the TSS leadership team has a strong background and is extremely well connected in our industry in India, which opens up great opportunities for future growth.”