Latest In: Executive Viewpoints

apps bluetooth google glass NFC notifications Pebble smart watches starbucks Wallaby Financial wearables

How To Make Wearables Work For You In Retail

By Matthew Goldman, Wallaby Financial With Apple’s long-anticipated announcement of the Apple Watch, it is clear that the…

Executive Viewpoints December 5
customer service engagement NewVoiceMedia omnichannel satisfaction switching

The Bottom-Line Cost Of Poor Customer Service

By Alicia Fiorletta, Senior Editor  Ensuring great customer service and experiences is definitely vital during the competitive holiday…

Executive Viewpoints December 4
customer experience e-commerce holiday shopping mobile pricing SDL showrooming smartphone tablet webrooming

SDL Research Spotlights Holiday Shopper Behaviors, Expectations

By Alicia Fiorletta, Senior Editor  November was an optimal month for retailers to forge ahead with holiday deals…

Executive Viewpoints December 4
Black Friday chicken Cyber Monday discounts holiday shopping shopping behaviors Thanksgiving

Are Shoppers Playing “Chicken” With Retailers This Holiday Season?

Retailers are focused on grabbing consumer attention and dollars this holiday season, and it seems as though they’ll…

Executive Viewpoints December 3
Black Friday Cyber Monday department stores e-commerce holidays mobile retail security shopping spending

Mobile Fraud Prevention Steps That Will Have Consumers Coming Back For Seconds

By Matthias Clock, eTail West 2015 As most Americans are breaking out the good china and canned pumpkin…

Executive Viewpoints December 2
future planning IT legacy connectivity retail network infrastructure

Key Considerations To Build A Scalable Retail Network Infrastructure

Networks are the lifeblood of the modern retail operation; as such, they must be scalable, resilient, secure and…

Executive Viewpoints December 1
Executive ViewPoints holiday predictive modeling product mix promotions showrooming

Predictive Modeling Brings Holiday Cheer To Retailers

Black Friday — the Super Bowl of the retail industry — has come and gone, but holiday shopping…

Executive Viewpoints December 1
Chief Marketing Operative CMO customer data customer engagement loyalty omnichannel

This Holiday Season, Engage And Win With Your “New CMO”

By Donna Pahel, EPiServer Today’s connected customers are always on, especially social media, and are not afraid to…

Executive Viewpoints December 1
customere loyalty data e-commerce Internet Age pose retail social media Stylebook wardrobe apps

Customers In Control: The New Gatekeepers Of The Online Shopping Experience

By Doug Heise, CoreMedia   As customers take greater control over how, when and where they buy, they’re…

Executive Viewpoints December 1
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank