The Future of Ecommerce Demands a Better Understanding of Online Consumer Journeys
Global ecommerce rose from 15% of total retail sales in 2019 to 21% in 2021. It now sits…
Executive Viewpoints November 10
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Mapping Customer Journeys to Design the Right Digital Experiences
Ask any business leader and they’ll readily agree that offering personalized, compelling and consistent digital experience is paramount…
Executive Viewpoints November 9
Preparing for the Rise in Online Retail Returns
In 2021, returns cost retailers a whopping $761 billion, or almost 17% of total U.S. retail sales. This…
Executive Viewpoints November 8
CRM for Brick-and-Mortar Businesses: How Virtual Queueing Software Provides Valuable Customer Insights
We live in a data-driven age, and nowhere is data more important for your business than in your…
Executive Viewpoints November 7
Why You Need a Content Supply Chain
In today’s social media-driven economy, the word content has never held more weight and currency. Consumers can’t get…
Executive Viewpoints November 7
Why Retailers Must Simplify Complex Last-Mile DeliveryÂ
Today’s retail supply chains have evolved into complex global webs of infrastructure, vehicles and people that move products…
Executive Viewpoints November 4
How Retailers Can Survive and Thrive in an Economic Downturn with Data and Sustainability
If recessions have taught us anything, they expose existing weaknesses, accelerate emerging trends and force businesses to adapt…
Executive Viewpoints November 4
As Shoppers Head Back to Stores, Accident and Injury Risks Multiply
The holidays are around the corner and retail stores are gearing up for a shift back towards in-store…
Executive Viewpoints November 3
3 Ways Fashion Brands can be More Sustainable Today
The fashion industry has been questioned a lot about its environmental impact. It’s no secret that the production…
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