Retail TouchPoints
JD Sports CEO: American Retail Buyers Have Been Acting Like ‘Order Takers’
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Loblaws Plans 70 New Stores in 2026 with Focus on Pharmacies and ‘Hard Discount’ Models
Loblaw Companies Ltd. will expand its store footprint across Canada in 2026 with 70 new locations, emphasizing its pharmacy and discount banners. These openings, along with renovations of another 191…
News February 25
Reading Your Data Tea Leaves: What Your Metrics are Really Trying to Tell You
There’s a wealth of customer knowledge sitting right in front of retailers, but most just don’t see it. Brands are investing millions to build out their data infrastructure. Tracking every…
Executive Viewpoints February 25
Ikea Opens its Doors to Other Retailers, Beginning with Decathlon in the UK
Ikea retailer Ingka Group has begun piloting store-in-store concepts with third-party retailers across Europe in a bid to make its specialty big-box stores “more relevant, convenient and inspiring for customers.”…
News February 24
Gap Launches Cross-Brand Loyalty Program Featuring Branded Credit Card and Experiential Rewards
Gap Inc. has launched Encore, a rebranded loyalty program that will draw on the company’s file of nearly 40 million active members across its brands. In addition to the traditional…
News February 24
What the 2025 Holiday Return Season Revealed about Retail’s Fraud Problem
The 2025 holiday season delivered the first trillion-dollar holiday in U.S. retail history, with online spending alone hitting $257.8 billion. But while the sales numbers made headlines, the returns story…
Executive Viewpoints February 24
Target Expands Levi’s Partnership to 1,000+ Stores
Target will bring denim styles from Levi Strauss & Co. to an additional 150 stores, reaching a total of more than 1,000 locations by the end of 2026. The retailer…
News February 23
Judge Approves $1 Billion Bankruptcy Loan after Saks Global Addresses Vendors’ Concerns
[Update as of Feb. 23, 2026] U.S. Bankruptcy Judge Alfredo Perez has approved $1 billion in new funding for Saks Global after the brand resolved concerns with luxury suppliers, landlords…
News February 23
Trump Imposes 15% Across-the-Board Tariffs after Supreme Court Rebuff
[Update as of Feb. 23, 2026] Following the Supreme Court’s 6-3 decision last week invalidating many of the tariffs imposed by President Donald Trump, the White House announced a 10%…
News February 23
Meet Every Shopper Where they are: The Retail Imperative for Multimodal, Accessible Self-Service
The New Reality of Retail Self-Service Self-service is no longer confined to a few large touchscreens near the front of a store. Today, it shows up everywhere, often in places…
Executive Viewpoints February 23
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