Ameex Technologies offers AmChat, a conversational commerce solution that aims to increase shopper engagement, conversions, personalization, retention and satisfaction while reducing bounce rates and abandonment. Ameex can also tailor the platform to assist with a retailer’s unique goals.
AmChat directly leverages each ecommerce store’s data through APIs, to get the platform up and running with goal-oriented functionality almost instantly. Ameex aims to do the heavy lifting so merchants can focus on creating an experience to set their brand apart. Specific capabilities include:
- Product Buy: Enables purchases directly in conversation to simplify the user journey;
- Product Recommendations: Suggests products based on previous searches or cart additions;
- Product Search: Helps shoppers find what they want using natural language;
- Cart Management: Lets shoppers preview their cart with a direct checkout feature;
- Live Agent Integration: A dedicated tab for customer service agents to interact with customers directly; and
- Content Search: Enables organized content delivered right to shoppers based on their interactions.
