Retail technology has operated in silos for years. As customer expectations shift between digital channels and physical stores, fragmented tech stacks create operational friction, disconnected data and slow international growth. Retail leaders are responding by moving away from these legacy silos and toward unified platforms that streamline operations and elevate the in-store experience.
On Sept. 29 at 2 p.m. ET, Retail TouchPoints is hosting a live executive roundtable, “High Tech, High Touch: The New Rules of Modernized In-Store Retail,” featuring:
- Nitin Chaudhary, SVP and CIO at Capri Holdings Limited, the parent company of Michael Kors and Jimmy Choo
- Nadia Qureshi, VP and Global Head of Partnerships at Adyen
- Nikki Baird, VP of Strategy and Product at Aptos
The conversation will be moderated by Kate Robertson, Editor in Chief of Retail TouchPoints.
What You’ll Learn
The panel will explore how world-class retailers are modernizing store technology at scale, with a focus on combining frictionless payment infrastructure with real-time associate tools. The goal: delivering high-tech efficiency without sacrificing the authentic, high-touch service customers still expect.
Attendees can expect a candid discussion, not a sales pitch, built around real-world transformation strategies from brands managing complex global footprints.
The webinar will cover four key areas shaping the future of in-store retail:
- Modernizing the enterprise stack. Learn how leading brands are scaling cloud-native point-of-sale systems and unified commerce payment architectures across global operations.
- AI-empowered frontlines. Discover how retailers are using real-time customer data on the sales floor to personalize service and increase basket sizes.
- High tech meets high touch. Explore how top retailers strike a balance between operational efficiency and meaningful, human customer engagement.
- Future-proofing the store. Get insight into where retail technology executives are prioritizing innovation, budget and resources for the year ahead.
Whether you’re responsible for store operations, technology strategy or customer experience, this session offers a rare look inside how a global luxury retailer like Capri Holdings approaches modernization at scale, alongside perspectives from the technology partners making it possible.
