Rogers & Hollands, an omnichannel jewelry retailer, recently implemented Oracle Retail Xstore Point-of-Service throughout its more than 70 stores. The retailer has utilized the mobile system to improve service efficiency and give its associates access to each customer’s transaction history, wish lists and preferences so that they can provide more personalized shopper interactions. BTM Global led the implementation.
“For four generations, we have committed to creating a customer experience as high-quality and timeless as our product assortments,” says Brent Stern, EVP at Rogers & Hollands in a statement. “By using Oracle Retail cloud solutions, we can future-proof our omnichannel retail strategy and constantly innovate to ensure our customers are getting the experience that will keep them coming back. BTM Global was instrumental in helping us rapidly deploy the new mobile retail POS and driving quick wins to evolve our in-store guest experience.”
BTM Global will continue to support Rogers & Hollands with its upcoming initiatives to improve its loyalty programs, promotions, communications and inventory management using Oracle Retail Customer Engagement Cloud Service and Oracle Retail Order Broker Cloud Service.