Why Retailers Need to Prioritize the Post-Sale Experience
Operations Experience Management, or OXM, empowers brands and retailers to drive loyalty post-purchase. Rather than simply personalizing the…
Features January 24
Latest In: Vendors
Making It Work! Curbside Pickup Edition
We saw curbside pickup surge during the pandemic. But as consumers crave to get back into stores, how…
Features September 10
Monetizing and Personalizing UGC, Rich Media and Influencer Content
The digital world is brimming with content. Brands and retailers have more opportunities than ever to use this…
Features August 17
Using Data to Turn the “What” into the “What Now?”
Data has become the cornerstone of retail differentiation and innovation. Given the fast pace of change happening in…
Features August 17
Making It Work! Same-Day Delivery Edition
Omnichannel retailers that want to exceed shopper expectations and maximize revenue results should look no further than the…
Features August 1
Putting Agility into Action to Drive Store Experience Innovation
Retailers are looking for ways to respond more quickly and effectively to consumers’ in-store behaviors and preferences. But…
Features July 19
A Culture-First Approach to Digital Service & Experience
Innovative brands and retailers look at service as a revenue-driving part of the organization, and commit to creating…
Features July 13
What Does the Future Hold for Retail Loyalty?
Over the course of the pandemic, many consumers switched brands out of necessity. Price changes, limited availability, and…
Features July 6
Making It Work! Squad Shopping Edition
During the peak of lockdowns, social distancing consumers were craving connectivity. Squad Shopping let them do just that, empowering them…
Features May 13Top Stories
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