Latest In: Retail Innovation

primark Unhidden Victoria Jenkins

Primark Expands Adaptive Apparel Lines to Menswear, Womenswear and Underwear

Following the debut of a line of adaptive women’s underwear in 2024, Primark has expanded its offerings of…

News January 29
amazon kindle Bookshop.org e-book sales independent bookstores
The new Bookshop.org e-book platform will allow independent bookstores to take on Amazon's Kindle apps.

Bookshop.org Ratchets Up Battle Against Amazon with Addition of E-book Sales

As it marks its fifth anniversary, Bookshop.org has launched a new salvo in its battle against Amazon —…

News January 28
ai Amazon Amazon Retail Ad Service CES 2025 connected TV CTV DSP Featured pacvue programmatic advertising retail media retail media networks SSP
Nvidia CEO Jensen Huang giving a keynote at CES.

Pacvue Co-founder on How to Avoid the ‘Shiny Penny Effect’ with AI and Retail Media

Anyone who’s ever been to CES will tell you, it’s a biiiggg trade show. While a lot of…

Features January 28
agentic AI AI agent Booking.com chatgpt doordash eBay Hipcamp Holiday ThinkTank (2025) Holiday ThinkTank: Digital Commerce (2025) instacart OpenAI Operator uber Virtual Assistant
Preview of OpenAI's new agentic interface AI agent Operator.

Ebay, Instacart, DoorDash Sign Up to Test OpenAI’s New Agentic Tool, Operator  

Ebay, DoorDash, Instacart and Uber are among the companies that have signed on to participate in the research…

News January 24
bopis buy online pickup in store Featured fit tech frictionless returns product reviews reducing returns return policies returns virtual try-on
Returns are unavoidable, here are tips to minimize the costs.

How Authentic Reviews, Transparency can Help Alleviate the Headache of Returns

There’s a famous quote, usually attributed to Benjamin Franklin, to the effect that there is nothing certain in…

Features January 24
Featured fraud prevention Geekplus happy returns Holiday ThinkTank (2025) Holiday ThinkTank: Customer Experience (2025) industrial automation PayPal Return Bar returns fraud returns processing robotics The UPS Store UPS
180 "Dancing Robots" work alongside humans at a Happy Returns' Hub to process millions of returns each month.

Returns and Fraud are on the Rise — Happy Returns Wants to Help

Inside a large warehouse in Pennsylvania, dozens of black robots dart and swirl across a polished concrete floor.…

Features January 23
Bowman Fanatics Fanatics Collect Fanatics Collectibles Match Attax Merlin nba Premier League Topps UEFA

Fanatics to Debut Community-Friendly Flagship on London’s Regent Street

Fanatics Collectibles will launch its first-ever flagship store in London this spring in an 8,647-square-foot space designed for…

News January 22
best buy brand identity Consumer App Corie Barry customer journey Featured Holiday ThinkTank (2025) Holiday ThinkTank: Omnichannel & Fulfillment (2025) NRF Big Show rebrand retail media store experience third-party marketplace workforce culture
Best Buy has undergone a 5-year complete overhaul of its business.

Inside Best Buy’s 5-Year Effort to Evolve with Today’s Consumer

One of the core values of Dick Schulze, Founder of Best Buy, was “learning from challenge and change”…

Features January 14
ai artificial intelligence Featured gen AI Holiday ThinkTank (2025) Holiday ThinkTank: Omnichannel & Fulfillment (2025) L'Oreal Lowe's Meta NVIDIA Open AI Walmart

AI Successes from L’Oréal, Lowe’s and Walmart Bring Context to the AI Conversation

Artificial intelligence has, not unsurprisingly, been a headline topic at the NRF Big Show, and NVIDIA is undoubtedly…

Features January 13
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank