Latest In: Omnichannel Alignment

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2020 has Seen an Irreversible Change in Consumer Behavior; Now is the Time to Adapt

2020 has been an exceptional year for the retail sector, with all businesses having to rapidly adapt in…

Executive Viewpoints December 31
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Walmart Offers Free At-Home Pickups for Online Product Returns

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or…

News December 22
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Webinar: Kearney Supply Chain Expert Identifies 5 Key Resiliency Challenges

The COVID pandemic caused significant disruption to 80% of supply chains around the world, with the result that…

Features December 16
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Lululemon Plans Footwear Launch in 2022, Expansion Across Fitness Categories

Lululemon plans to launch a footwear line in early 2022 as the retailer builds off its current sales…

News December 14
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Rethinking Post-COVID Shopping: ‘Retailtainment’ and Enhanced Omnichannel Experiences

COVID has pushed retail supply chains to their limits, from the initial stock-up period at the start of…

Features December 14
Aircall Executive ViewPoints Olivier Pailhes omnichannel

Now or Never: The Importance of Implementing an Omnichannel Strategy

The pandemic has created challenges for retailers at many levels: business viability, supply-chain disruptions, predictability, customer relationships —…

Executive Viewpoints December 14
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Bed Bath & Beyond Pushes Same-Day Delivery, BOPIS With Holiday Promotions

Bed Bath & Beyond will make free same-day delivery available for all Bed Bath & Beyond and buybuy…

News December 11
IKEA Inter IKEA Systems B.V.

After 70 Years, IKEA Disassembles Both Print and Digital Catalogs

In what the company termed an “emotional but rational” decision, Inter IKEA Systems B.V., the worldwide IKEA franchisor,…

News December 9
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How American Eagle Meets Its Gen Z Customers ‘However, Whenever, Wherever They Want to Be’

The COVID-19 pandemic has been challenging for retailers with a strong mall-based footprint, but American Eagle rose to…

Features December 8
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