NRF 2021: Learning from Nordstrom, Target and Others’ Best-in-Class Customer Experiences
The power of connected commerce became even more apparent over the course of the COVID-19 outbreak, with buy…
Features January 13
Latest In: Omnichannel Alignment
NRF 2021 Day 1: The How, What and When of Retail’s Reopening, Plus Insights From Condoleezza Rice
Chapter One of the 2021 National Retail Federation Big Show may be online instead of in-person, but that…
Features January 12
Reimagining Shopping Malls Post-COVID
After a long, grim year shrouded by the coronavirus, brick-and-mortar stores in the U.S. have mostly adapted to…
Executive Viewpoints January 12
How 1,000-Store Russian Electronics Retailer Amped Up Online Sales 141%
While it’s hardly noteworthy that a retailer increased online sales during some of the worst months of COVID,…
Features January 11
How to Launch a Lifestyle Business in the Age of Social Distancing
There’s no escaping it. Our lifestyles have been severely impacted by the novel coronavirus. Redundancies, layoffs, school closures…
Executive Viewpoints January 8
Retail Sales Grew 3% Over Extended Holiday Purchase Period — And the Season Isn’t Over Yet
Preliminary holiday 2020 results have proven unsurprising so far: analysts expect modest year-over-year growth fueled by a massive…
Features January 5
2020 has Seen an Irreversible Change in Consumer Behavior; Now is the Time to Adapt
2020 has been an exceptional year for the retail sector, with all businesses having to rapidly adapt in…
Executive Viewpoints December 31
Walmart Offers Free At-Home Pickups for Online Product Returns
Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or…
News December 22
Webinar: Kearney Supply Chain Expert Identifies 5 Key Resiliency Challenges
The COVID pandemic caused significant disruption to 80% of supply chains around the world, with the result that…
Features December 16Top Stories
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