Social Sharing’s Impact on Customer Experience Examined in New Strategy Guide
Tactics like “Share Within Your Network (SWYN)” have emerged as critical success factors for reaching and communicating with…
News September 9
Latest In: Loyalty
5 Ways to Act on Data Gleaned From Customer Analytics
By Ziad Nejmeldeen, Director of Science, Quantum Retail For retailers, turning customer analytics into actionable business decisions can be…
News September 2
Best Buy, American Eagle, TSA, Macy’s Check In With New Shopkick Mobile App
While Facebook Places, Foursquare and Gowalla have hinted at the potential of location-based apps by having customers “check…
News August 26CRM Optimization: Using The Latest Tools To Make Friends In Retail
By Stanton Kawer, CEO of Blue Chip I don’t want another text message or Facebook update, I want…
News August 26Murphy’s Test New Location-Based Rewards Program
Murphy’s USA is testing a new rewards program with Whrrl, a location-based service designed to enable consumers to…
News July 26Sears and Kmart Enhances Customer Rewards Programs
Sears Holdings recently announces enhancements to the Sears and Kmart loyalty programs. A new consumer survey, commissioned by…
News July 26Customer Knowledge: The Killer App That Will Never Go Away
By Ben Ream, Retail, Consumer Products & Supply Chain Consultant Remember when the biggest buzz in retail was,…
News July 1New Research Finds ‘Fashion Forward’ Consumers Driving Apparel Spending
With retail sales showing slight improvements, new research found that one-half to two-thirds of shoppers surveyed intend to…
News July 1New Research Shows Online Shoppers Expect Personalized Merchandising
Consumers want to get personal right from the start while shopping online, new research shows. More than 50%…
News July 1Top Stories
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