Dillard’s Implements Targeted Email Program To Improve Inbox Placement Rates
Given the increased emphasis on customer-centric marketing, retailers are fine-tuning their strategies to reflect shopper preferences and provide…
News August 5
Latest In: Loyalty
Tactical Insight: Establishing Successful Strategies To Enhance Shoppers’ Promotional Experience
The surge of social deal sites has made significant headway in the retail marketplace, but the question still…
News July 22eBay, Walgreen To Address e-Commerce Trends At IRCE In San Diego
It’s no secret that social media and mobile devices have changed the e-Commerce shopping experience, and retailers are…
News June 13Sprint, Estee Lauder, Moosejaw Execs To Address Emerging Shopping Trends At The Customer Lifecycle Conference
Retailers are working to better understand their customers and maximize every touch point throughout the customer lifecycle in…
News June 9Retaligent Acquisition Expands Raymark’s Customer Engagement Capabilities
With an eye on expanding its customer engagement capabilities across all points of customer interaction, Raymark yesterday announced…
News June 1Online Customer Satisfaction Reaches Lowest Level Since 2004
While online retail continues to thrive, new research shows that online customer satisfaction has weakened, indicating that some…
News February 17Lands’ End, Orvis and Saks Fifth Avenue Among Top For Online Customer Service
In its 13th Annual Mystery Shopping Study, the etailing group has named nine retailers as the best performing…
News January 24Microsoft Makes A Splash With Dynamics AX, CRM 2011
Specifically targeting midsize and enterprise specialty retailers, Microsoft has announced an updated version of its Dynamics AX for…
News January 20NCR Pushes Personalization To New Heights With Launch Of Preference Manager Solution
Expanding the trend of personalization across all channels of retail, NCR Corporation added a new ‘P’ to the…
News January 13Top Stories
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