Latest In: Loyalty

lids Lids Access Pass loyalty program membership program
NBA brothers Jalen and Cody Williams star in a new Lids campaign to promote the new Access Pass loyalty program.

Lids Revamps Loyalty Program to Give Members More Control, Personalization

Headwear brands Lids has introduced a refreshed rewards program that gives members more control over their membership experience.…

News July 23
data-driven marketing Deloitte Digital Featured Macy's personalization Retail ThinkTank (2024) Retail ThinkTank: Featured in Shopper Marketing & CX (2024) Retail ThinkTank: Shopper Marketing & CX (2024)
Legendary department store Macy's tapped Deloitte Digital to level up its CX, including improved personalization for five key customer journeys.

Macy’s Levels Up Personalization with 500M Tailored Offers to 30M Customers

Personalization has become an expectation for many consumers, but brands’ maturity levels in providing personalized marketing and CX…

Features July 22
aeropostale Amazon Brooks Brothers Build-A-Bear Workshop eddie bauer Featured Jumpmind Manhattan PacSun reebok Retail ThinkTank (2024) Retail ThinkTank: Featured in Store Design & Experience (2024) Retail ThinkTank: Store Design & Experience (2024) SPARC Group SSA & Co. Target Victoria's Secret

Solutions Designed for Retail Associates Need to Keep the Customer Experience in Mind

In an industry still struggling with a tight labor market, choosing which technology to arm store associates with…

Features July 18
brand tracking data-driven marketing Featured M.M.LaFleur marketing messaging marketing strategy Retail ThinkTank (2024) Retail ThinkTank: Featured in Shopper Marketing & CX (2024) Retail ThinkTank: Shopper Marketing & CX (2024) Tracksuit
Using advanced brand tracking tool Tracksuit, M.M.LaFleur has been able to ensure its marketing and messaging pivots align with its lifestyle-centric designs.

Advanced Brand Tracking Ramps Up Data-Driven Marketing for M.M.LaFleur

As a female-founded womenswear brand, M.M.LaFleur knew its target audience was changing. Following COVID lockdowns and the massive…

Features July 17
community fan event Retail ThinkTank (2024) Retail ThinkTank: Featured in Store Design & Experience (2024) Retail ThinkTank: Store Design & Experience (2024) Sephora Sephoria
Sephora's annual fan event Sephoria will kick off in Atlanta.

Sephora’s ‘Biggest Yet’ SEPHORiA Fan Event to Kick Off in Atlanta

Sephora has announced plans for its annual SEPHORiA fan event and beauty festival, which will kick off in…

News July 16
associate empowerment customer service employee training iSpring Solutions learning management system Sponsored store operations
Whether it be through an in-house mentorship system, eLearning solution or working with hired or external business trainers, your training strategy needs to follow these core principles.

Key Factors of a Successful Retail Industry Training Strategy

This sponsored content is brought to you by iSpring Solutions. Within the retail industry, staff training, teaching and…

Sponsored July 16
Costco Sam's Club

Costco to Boost Membership Fees for First Time Since 2017

Costco will raise its annual membership fees, one of its primary sources of revenue, for the first time…

News July 12
Hallmark Hallmark+ loyalty membership streaming TV service
The new Hallmark+ membership will launch in September.

Hallmark to Debut Upgraded Streaming Service with Retail Store Tie-ins

Hallmark is revamping its streaming service and integrating retail and product benefits into the price of a subscription, with…

News July 12
chatgpt clv LLMs Package.ai Ziv Fass

Cracking the Code of Customer Loyalty in 2024 Means Prioritizing Customer Lifetime Value Over Speed

There are two types of customers: those who buy and those who keep coming back. Success in ecommerce,…

Executive Viewpoints July 12
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