The UPS Store’s Secret to Success: Maintaining a High ‘Say-to-Do’ Ratio
One of the paradoxes involved in providing great customer experiences (CX) is that it’s often essentially invisible to…
Features May 20
Latest In: Loyalty
Ikea Adds Opportunities to Earn Loyalty Rewards Throughout the Shopper Journey
After doing away with its 5% blanket discount for loyalty members in 2023, Ikea U.S. has launched a…
News May 14
Personalized Disruption: Grocery’s Secret to Breaking Old Habits
There’s no shortage of talk about technology that’s going to redefine, dominate, or transform retail this year. Much…
Executive Viewpoints May 9
7-Eleven Enhances Subscription Service with Free Drinks and In-Store Exclusives
7-Eleven has launched an improved Gold Pass subscription and loyalty program, building on the 7NOW Gold Pass subscription…
News May 7
UPDATE: Alimentation Couche-Tard, 7-Eleven Parent Sign NDAs to Insulate Merger Talks
[Update as of May 5, 2025] Alimentation Couche-Tard (ACT) and Seven & i Holdings (7&i), which have been in…
News May 5
The New In-Store Playbook for Brands
For years, headlines have sounded the death knell of physical retail. But Sephora’s renewed investment in brick-and-mortar redesign…
Executive Viewpoints April 30
The Data Mandate for a Modernized Shopping Experience
Brands like Amazon have set the gold standard for a modern ecommerce shopping experience. Customers expect brands to…
Executive Viewpoints April 28
How Tariff Uncertainty is Impacting Consumer Loyalty, Purchasing, Confidence — and What Retailers can do About it
It’s becoming clear that “tariffs,” a word that just a few short months ago was more familiar to…
Features April 25
Uniqlo, DXL, Babylist and More Turn to Resale, Recycling to Celebrate Earth Month
[Editor’s Note: This story was updated on Earth Day, April 22, to include more sustainability initiatives from brands…
Features April 22Top Stories
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