Why Brands Need to Get (More) Serious About Battling Counterfeit Products
The problem of counterfeit products remains, paradoxically, both enormous and under the radar. One big reason: given how…
Features January 29
Latest In: Digital Commerce
Pet Supplies Plus Adds Grubhub Delivery Option
In a deal designed to make animals (and their humans) purr with satisfaction, Pet Supplies Plus and its…
News January 28
Bookshop.org Ratchets Up Battle Against Amazon with Addition of E-book Sales
As it marks its fifth anniversary, Bookshop.org has launched a new salvo in its battle against Amazon —…
News January 28
How One Bike Brand Increased Online Conversions by 110% with CTV
Woom has garnered global acclaim for its children’s bikes, which were scientifically designed for the distinct proportions and…
Features January 27
Ebay, Instacart, DoorDash Sign Up to Test OpenAI’s New Agentic Tool, Operator Â
Ebay, DoorDash, Instacart and Uber are among the companies that have signed on to participate in the research…
News January 24
How Authentic Reviews, Transparency can Help Alleviate the Headache of Returns
There’s a famous quote, usually attributed to Benjamin Franklin, to the effect that there is nothing certain in…
Features January 24
Wegmans Partners with Uber Eats to Roll Out On-Demand Delivery
Regional grocery chain Wegmans has partnered with Uber Eats to offer on-demand delivery from stores in Massachusetts, Maryland,…
News January 23
Returns and Fraud are on the Rise — Happy Returns Wants to Help
Inside a large warehouse in Pennsylvania, dozens of black robots dart and swirl across a polished concrete floor.…
Features January 23
Why Chatbots Haven’t (and Won’t) Live up to the Hype
In the early 2010s, technology forecasters and business analysts painted a compelling picture of the future of customer…
Executive Viewpoints January 23Top Stories
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