How Authentic Reviews, Transparency can Help Alleviate the Headache of Returns
There’s a famous quote, usually attributed to Benjamin Franklin, to the effect that there is nothing certain in…
Features January 24
Latest In: Digital Commerce
Wegmans Partners with Uber Eats to Roll Out On-Demand Delivery
Regional grocery chain Wegmans has partnered with Uber Eats to offer on-demand delivery from stores in Massachusetts, Maryland,…
News January 23
Returns and Fraud are on the Rise — Happy Returns Wants to Help
Inside a large warehouse in Pennsylvania, dozens of black robots dart and swirl across a polished concrete floor.…
Features January 23
Why Chatbots Haven’t (and Won’t) Live up to the Hype
In the early 2010s, technology forecasters and business analysts painted a compelling picture of the future of customer…
Executive Viewpoints January 23
Why People-Centered Design will be One of 2025’s Hottest CX Trends
Some 2025 retail design trends are easy to predict; for example, it’s a good bet that artificial intelligence…
Features January 22
The Waste Management Challenge of the Holiday Season
The holiday season brings a surge in shopping, both in-store and online. From mountains of packaging to returned…
Executive Viewpoints January 20
Forget the ‘Wirkin’ — Rebag Joins Walmart Marketplace, Offering Walmart Customers Real Birkins and More
Even as Walmart’s Birkin dupe — dubbed the “Wirkin” — continues to sell like hotcakes, the retailer has…
News January 17
Holiday Sales Grew 4% to Top $994 Billion, Exceeding Expectations
Bearing out earlier reports of solid sales increases during the 2024 holiday season, U.S. Census Bureau data revealed…
News January 17
Walmart Makes Deal to Purchase Robotics Tech for 400 Pickup and Delivery Centers
Walmart will sell its Advanced Systems and Robotics business to Symbotic for $200 million. As part of the…
News January 17Top Stories
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