Macy’s Levels Up Personalization with 500M Tailored Offers to 30M Customers
Personalization has become an expectation for many consumers, but brands’ maturity levels in providing personalized marketing and CX…
Features July 22
Latest In: Digital Commerce
Coach Deploys Digital Gamification to Promote ‘Find Your Courage’ Campaign
Coach has partnered with metaverse platforms Roblox and Zepeto to support its Spring 2024 collection’s campaign theme, “Find…
News July 19
New Returns Platforms Promises Customers Instant Refunds
Reshop, a platform that provides instant refunds (not store credit) to shoppers returning items from participating retailers, has…
News July 19
Resale Marketplace GoodBuy Gear’s Secret Weapon to Earn Parents’ Trust — AI
Resale may be a hot sector at the moment, but that doesn’t mean it’s an easy business to…
Features July 19
Why Inbound CX Tunnel Vision can Undermine Retailer Operations
The number of packages delivered by Amazon Logistics in the U.S. more than doubled once the pandemic started,…
Executive Viewpoints July 19
Prime Day Sales Top $14 Billion, with More Products Sold Than Ever Before
Amazon’s 10th annual Prime Day was its biggest ever, with record-breaking sales over the 48-hour member sales event…
News July 18
GlassesUSA.com Leverages AI to Bring Online Eyewear Recommendations into Focus
GlassesUSA.com has long deployed a range of technologies, including computer vision and AR try-on technology, to streamline product…
News July 18
Solutions Designed for Retail Associates Need to Keep the Customer Experience in Mind
In an industry still struggling with a tight labor market, choosing which technology to arm store associates with…
Features July 18
Roku, Walgreens and the Future of CTV: Shoppable Ad Experiences
Walgreens Advertising Group (WAG) is making good use of one of its most valuable assets: a treasure trove…
Features July 17Top Stories
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