Google’s Former Chief Evangelist Shares the Secret to Ecommerce Profitability
It’s hard to turn a profit in ecommerce, and for a long time that didn’t matter. But as…
Features December 16
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Dynamic Pricing and Personalization in an Age of Persistent Inflation
Amid soaring prices, retailers, CPG brands and consumers have to decide how best to thrive in an era…
Executive Viewpoints December 9
Why Virtual Fitting Rooms are the Next Frontier of Customer Experience
It seems like every year since the pandemic began, experts in retail and ecommerce have encouraged brands to…
Executive Viewpoints November 28
What Does CX Automation ‘Done Right’ Look Like?
As more omnichannel retailers look to adopt CX automation to better serve customers through the full order lifecycle,…
Executive Viewpoints November 21
Carrefour and Publicis Join Forces to Scale Retail Media in Europe and LatAm
Carrefour Group — which was one of the first retailers in Europe to launch a retail media network…
News November 9
CRM for Brick-and-Mortar Businesses: How Virtual Queueing Software Provides Valuable Customer Insights
We live in a data-driven age, and nowhere is data more important for your business than in your…
Executive Viewpoints November 7
Move Over Chargebacks: Another Form of Ecommerce Order Fraud is Taking Over
When retailers discuss ecommerce fraud detection, their top priority is typically fraudulent chargebacks. A chargeback occurs when a…
Executive Viewpoints October 17
AI- and ML-Driven Chatbots are the Next Frontier in the Digital Commerce Revolution
The resilience brands have shown over the past two years has been remarkable. Given an unpredictable commercial landscape,…
Executive Viewpoints October 14
How One UK Publication Captures Shoppers at the Point of Inspiration
British newspaper The Independent has always been a bit of a rebel. Founded in 1986 despite skepticism about…
Features October 7Top Stories
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