Latest In: AI & Machine Learning

ai Brad Hawkins Executive ViewPoints ServicePower

The Power of AI to Support Field Service Employees and Maintain Exceptional Customer Experiences

We’re three years removed from the pandemic’s Great Resignation, and talent shortages remain across all industries, including construction,…

Executive Viewpoints May 12
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Google is doubling down on its generative AI initiatives.

Google Aims to ‘Supercharge’ Shopping with Generative AI-Enhanced Search

As the CEO of ChatGPT developer OpenAI prepares to testify before the U.S. Senate next week about potential…

Features May 11
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Conversational commerce

Combat Inflation’s Impact by Streamlining Conversational Commerce Channels

In yet another sign that the COVID-generated ecommerce surge has subsided, the Salesforce Shopping Index reported flat ecommerce…

Features May 8
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Retail Remains a Testbed for New Technology

In the late 1970s, moviegoers were entranced by the futuristic sights on their screens, like otherworldly lasers in…

Executive Viewpoints May 5
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1-800-Flowers.com Purchases Gifting Platform

1-800-Flowers.com, known for curing gift-giving headaches for millions of people, has bought itself a present: the SmartGift intelligent…

News May 2
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CarMax has brought the process of buying, selling and financing used cars online for a full omnichannel experience.

How CarMax Digitized, and Personalized, the Car-Buying Experience

A car is one of the biggest purchases most consumers make, but the process of buying one, especially…

Features May 2
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The Art and Science of Matching Customer and Product DNA

When it comes to online personalization, businesses are hitting a wall. They’re navigating a new Wild West of…

Executive Viewpoints April 24
Jessica Grisolia scandit U.S. Chamber of Commerce
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How can Businesses Improve the Experience of Retail Workers?

The economic downturn has sent consumers, employees, retailers and investors alike into a tailspin. At the same time,…

Executive Viewpoints April 21
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The Four Steps to ESG Reporting Success in Retail

With 83% of consumers saying they believe companies should be actively shaping environmental, social and governance (ESG) best…

Executive Viewpoints April 17
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