When the Whole Customer Journey Happens Inside the LLM
In 2026, your best customer might never visit your website. They’ll ask an assistant a question, compare options,…
Executive Viewpoints May 12
Latest In: AI & Machine Learning
Are Retailers Ready for Agentic Commerce?
We saw the introduction and rise of agentic commerce in 2025 thanks to the massive adoption of AI.…
Executive Viewpoints May 11
Bridging the Fresh Execution Gap: The Strategic Integration of AI and AR
Grocery retailers are facing two realities that define the current operating environment. Labor costs, while no longer accelerating,…
Executive Viewpoints May 7
How Floral Wholesaler Fantasy Farms Meets Mother’s Day Demand
Florists and floral wholesalers face unique pressures in the lead-up to peak periods such as Mother’s Day and…
Features May 6
How Computer Vision is Reducing Shrink and Reshaping Store Operations
According to Capital One Shopping Research, 27% of consumers admit to using self-checkout to steal, and 55% of…
Executive Viewpoints May 5
When Technology Stops Shining and Starts Listening
For years, the beauty industry chased the promise of visible innovation. Smart mirrors seemed like the next big…
Executive Viewpoints May 4
Ace Hardware Deploys AI Tool for Associates in 2,300 Stores
The home improvement sector is proving to be fertile ground for AI-powered solutions: both The Home Depot and…
News April 29
Amazon Adds AI-Powered Q&A Feature at Key Point in Shopper Journey
Amazon, which is testing short-form AI-generated audio summaries on select product detail pages (PDPs), has added a feature…
News April 29
Why Your Store Associates Know Less than Your Customers — and How AI is Changing That
The gap in knowledge between today’s digitally empowered shoppers and what store associates have at hand is quietly…
Executive Viewpoints April 28Top Stories
