Bring Your Own Engagement: Turn The Rise Of Social Media To Your Advantage
By David Farquhar, Workplace Systems It has long been understood that the quality of the customer service…
Executive Viewpoints April 21
Latest In: workforce management
Crate And Barrel Crafts Better Employee Schedules With Ceridian Dayforce
For many retailers, store associates are considered valuable commodities that help drive sales and overall success for their…
News December 1614 Retailers Win Store Operations Superstar Awards
Store operators are faced with numerous challenges, from employee hiring to product merchandising. Successful store operations strategies improve…
News September 3When Great WFM Makes A Shopper Feel ‘Like A Queen’
By Lorna Pappas, Contributing Writer I’ve written quite a bit recently about workforce management, including a 3-part series…
Executive Viewpoints August 8Exclusive Webinar: Mobile Helps Engage Millennial Employees
If 2012 was declared “the year of the mobile consumer,” 2013 may be “the year of the mobile…
Features June 18Mobile Workforce Management Engages Next-Generation Associates
Following is Part 2 of the Retail TouchPoints series focused on Best Practices In Workforce Management. Part…
News April 23Retailers Enrich The Customer Experience With Scheduling Optimization
Following is Part 1 of the Retail TouchPoints series focused on Best Practices In Workforce Management. This section…
News April 16BI Gains Traction In WFM Solutions For Improving Customer Service
Insightful and informed store associates are essential to improving in-store customer engagement and positive brand experiences. Yet many…
Features December 20World Kitchen Implements Workplace Cloud-Based WFM Solution
World Kitchen, a marketer of houseware products sold under brand names such as CorningWare, Pyrex, Corelle, Revere, EKCO,…
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