voice of the customer

How Retailers like Rothy’s and Shinola are ‘De-Risking’ Product Design with Consumer Data

Technological innovations have optimized and enhanced almost all areas of the retail organization, from marketing to fulfillment, but the process of bringing…

Retailers Must Tap Social Advocacy To Shape Omnichannel Strategies

Many retailers may believe they’re already doing a fine job of listening to their customers. After all, they see shoppers in their…

Tommy Bahama Collects Real-Time Feedback With Medallia

In today’s competitive, omnichannel marketplace, the customer is always right. So what better way for retailers to ensure shoppers have a great…

Yankee Candle Smells Success With Improved Survey Strategies

More than two thirds (41%) of best-in-class organizations incorporate Voice of the Customer (VoC) as a formal part of their business plans,…

Texas Roadhouse Sees 71% Higher Engagement On Facebook Place Pages

Merchants are working towards building stronger relationships with customers by putting a more relevant and local spin on their cross-channel marketing strategies….

Shopper Sentiment Research Finds Retailers “Behind The Mobile Curve”

With the 2012 holiday season freshly behind us, retailers and suppliers are striving to collect detailed information on consumers’ cross-channel shopping strategies,…

Bonobos Leverages Surveys To Harness Voice Of The Customer

Web-based customer surveys provide retailers with direct feedback regarding cross-channel shopping experiences, marketing campaigns and inventory. More merchants are connecting surveys to…

Grocery Retailer Increases Multi-Channel Customer Engagement With CEM And Social CRM Solutions

Customer Experience Management (CEM) solutions allow organizations to take a more consistent and tactical approach to customer feedback and Voice of the…

Leading Retailers Implement Innovative Loyalty Strategies

This is Part 2 of Retail TouchPoints’ three-part Customer Loyalty Report. This feature spotlights the rise of the SoLoMo shopper and how…

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voice of the customer

How Retailers like Rothy’s and Shinola are ‘De-Risking’ Product Design with Consumer Data

Retailers Must Tap Social Advocacy To Shape Omnichannel Strategies

Tommy Bahama Collects Real-Time Feedback With Medallia

Yankee Candle Smells Success With Improved Survey Strategies

Texas Roadhouse Sees 71% Higher Engagement On Facebook Place Pages

Shopper Sentiment Research Finds Retailers “Behind The Mobile Curve”

Bonobos Leverages Surveys To Harness Voice Of The Customer

Grocery Retailer Increases Multi-Channel Customer Engagement With CEM And Social CRM Solutions

Leading Retailers Implement Innovative Loyalty Strategies

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