VoC

Tommy Bahama Collects Real-Time Feedback With Medallia

In today’s competitive, omnichannel marketplace, the customer is always right. So what better way for retailers to ensure shoppers have a great…

Shopper Sentiment Research Finds Retailers “Behind The Mobile Curve”

With the 2012 holiday season freshly behind us, retailers and suppliers are striving to collect detailed information on consumers’ cross-channel shopping strategies,…

Bonobos Leverages Surveys To Harness Voice Of The Customer

Web-based customer surveys provide retailers with direct feedback regarding cross-channel shopping experiences, marketing campaigns and inventory. More merchants are connecting surveys to…

Grocery Retailer Increases Multi-Channel Customer Engagement With CEM And Social CRM Solutions

Customer Experience Management (CEM) solutions allow organizations to take a more consistent and tactical approach to customer feedback and Voice of the…

The Container Store Taps Voice Of The Customer To Maximize Multichannel Success

Shoppers increasingly are seeking to experience brands across multiple channels, from social networking sites to e-Commerce and mobile storefronts, as well as…

Kodak Gallery Ups Web Site Satisfaction By 30% With iPerceptions VoC Analytics

Kodak Gallery improved web site satisfaction by 30% and raised its Net Promoter Score (NPS) by 57% year-over-year with Voice of Customer…

iPerceptions Introduces Concept Clouds For More Accurate Retail SEO Campaigns

Web-based Voice of Customer (VoC) analytics provider, iPerceptions, recently announced the addition of Concept Clouds to its 4Q Suite and webValidator Continuous…