Virtual Assistant

Amazon Unveils Gen AI-Upgraded Alexa, Adds Service to Prime Member Benefits

It’s been 10 years since Amazon first introduced its friendly voice assistant Alexa, following in the footsteps of Apple’s Siri (2011) and…

Ebay, Instacart, DoorDash Sign Up to Test OpenAI’s New Agentic Tool, Operator

Ebay, DoorDash, Instacart and Uber are among the companies that have signed on to participate in the research preview of OpenAI’s new…

JLL Rolls Out Virtual ‘Shopping Bestie’ in 13 Centers

JLL Retail Property Management has introduced a new virtual shopper agent named Cindy, designed to make the online experience more relevant and…

Best Buy Adds Generative AI to its Customer Service Toolkit

Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. The retailer also…

TikTok Launches Generative AI Tool to Help Brands with Content Creation

TikTok has debuted a new AI-powered virtual assistant, the TikTok Creative Assistant, to “intelligently collaborate with brands and creators throughout their creative journey…

Clarins Wows Customers With Virtual Assistant

While some consumers who visit department stores are shopping with a purpose, others are browsing casually, hoping that something catches their eye….

Duane Reade NYC Flagship Offers Interactive Experiences, Upscale Products And Services

Taking an alternative approach to the traditional drugstore model, Duane Reade unveiled its new flagship store at 40 Wall Street in New…

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