Virtual Assistant

Amazon Makes Alexa+ Free for All Prime Members, Expands Access for Non-Members

[Update from Feb. 6, 2026] One year after it first unveiled an upgraded Alexa+, Amazon‘s voice-based AI assistant is now included as…

Ebay, Instacart, DoorDash Sign Up to Test OpenAI’s New Agentic Tool, Operator

Ebay, DoorDash, Instacart and Uber are among the companies that have signed on to participate in the research preview of OpenAI’s new…

JLL Rolls Out Virtual ‘Shopping Bestie’ in 13 Centers

JLL Retail Property Management has introduced a new virtual shopper agent named Cindy, designed to make the online experience more relevant and…

Best Buy Adds Generative AI to its Customer Service Toolkit

Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. The retailer also…

TikTok Launches Generative AI Tool to Help Brands with Content Creation

TikTok has debuted a new AI-powered virtual assistant, the TikTok Creative Assistant, to “intelligently collaborate with brands and creators throughout their creative journey…

Clarins Wows Customers With Virtual Assistant

While some consumers who visit department stores are shopping with a purpose, others are browsing casually, hoping that something catches their eye….

Duane Reade NYC Flagship Offers Interactive Experiences, Upscale Products And Services

Taking an alternative approach to the traditional drugstore model, Duane Reade unveiled its new flagship store at 40 Wall Street in New…

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State of the Store: Exclusive Insights into Retailers’ 2026 Brick-and-Mortar Plans

Ready Your Brand: Leveraging Composable Architecture and AI to Scale and Simplify Digital Content

The Next Era of AI: Combining Consumer, Associate and Workforce Management Tools for a Cohesive In-Store Experience

Accelerating Your Growth: Why Automating Tax andCompliance Solutions Are the “Hidden Heroes” of Expansion

Case Study: Sony BRAVIA Professional Displays Power Stella McCartney’s Global Store Digital Signage

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Virtual Assistant

Amazon Makes Alexa+ Free for All Prime Members, Expands Access for Non-Members

Ebay, Instacart, DoorDash Sign Up to Test OpenAI’s New Agentic Tool, Operator

JLL Rolls Out Virtual ‘Shopping Bestie’ in 13 Centers

Best Buy Adds Generative AI to its Customer Service Toolkit

Clarins Wows Customers With Virtual Assistant

Duane Reade NYC Flagship Offers Interactive Experiences, Upscale Products And Services

State of the Store: Exclusive Insights into Retailers’ 2026 Brick-and-Mortar Plans

Ready Your Brand: Leveraging Composable Architecture and AI to Scale and Simplify Digital Content

The Next Era of AI: Combining Consumer, Associate and Workforce Management Tools for a Cohesive In-Store Experience

Accelerating Your Growth: Why Automating Tax andCompliance Solutions Are the “Hidden Heroes” of Expansion

Case Study: Sony BRAVIA Professional Displays Power Stella McCartney’s Global Store Digital Signage

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