TouchPoints TV

Inside the Metaverse’s $5T Opportunity

McKinsey estimates that the metaverse will create approximately $5 trillion in value. But where is that value coming from? And how can…

How Real-Time Customer Data Is Powering Retail’s Transformation

The COVID-19 pandemic was the catalyst for many retailers to digitally transform how they operate across the whole organization — from ecommerce…

Store Tours: Pandora Jewelry Unveils New Immersive Store Concept

Pandora Jewelry has reimagined the brand experience with a new store concept, but that doesn’t mean it’s straying from its core mission….

Store Tour: Pandora Jewelry Unveils New Immersive Store Concept

Pandora Jewelry has reimagined the brand experience with a new store concept, but that doesn’t mean it’s straying from its core mission….

Exclusive NYC Tour: The First Nordstrom Men’s Store

In this edition of TouchPoints TV, Retail TouchPoints Senior Editor Glenn Taylor chatted with Shea Jensen, Senior VP of Customer Experience…

Store Tours: Digital Signage Draws Customers Into Madame Tussauds

StoreTours with: Blaine McCurry, Madame Tussauds New York Madame Tussauds New York replaced static window displays with Nanolumens digital signage to highlight…

How Billabong Moved To The Cloud To Focus On The Customer

Today’s retailers are looking to “get out of IT and focus on the customer journey,” noted Branden Jenkins, General Manager, Global Retail at…

Lovesac: The Journey From Singular Channels To Omnichannel

A fast-growing furniture retailer, Lovesac has expanded to 60 stores and an online business in 10 years. To continue on a strong…

A Quick Lesson On Improving Loyalty Outcomes

TouchPoints TV with: Luc Garneau, Vice President, Strategic Consulting Services at DataCandy Serving more than 4,000 locations in North America, DataCandy helps…

TouchPoints TV: The Importance Of A Video Commerce Strategy

Justin Foster, Co-Founder of Liveclicker, discusses the importance of a video commerce strategy moving forward for retailers. “Because consumers expect to see…

TouchPoints TV: Jennifer Zuccarini, Fleur du Mal

Pop-up stores present an opportunity for retailers and brands to connect with new audiences without having to commit to a long-term…

TouchPoints TV: Sandeep Bhanote, VeriFone

As smartphone and tablet adoption increases among consumers, many retailers are embracing these devices to create more fun and compelling experiences…