Survey: Associate Interactions Boost Transactions And Repeat Purchases
A common modern retail myth is that customers do not want sales associates to approach or interact with…
Features July 1
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Inconsistent Pricing Across Channels Remains A Key Challenge For Retailers
Following is Part 2 of the Retail TouchPoints series,Pricing Challenges In An Omnichannel World. Part 3, which…
News January 28Signature Helps Retailers Develop Stronger Relationships With Shoppers
The emergence of the cross-channel shopper has left retailers scrambling to keep pace by implementing new methods of…
News February 9
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
SAP Unveils New Mobile Solutions During Customer Retail Forum
Mobile technology as the centerpiece, SAP introduced seven different “innovations” during the October Retail Forum in Las Vegas.…
News October 28Mystery Shopper Study Shows Etailers Sacrifice Service For Cost Containment, Efficiencies
Top Performing WebsitesEtailing Group CustomerExperience Index Although online sales continued to outpace brick-and-mortar sales in 2009, online retailers…
News February 11
New Reports Show Mobile Shopping Nearing Big Impact On Store Experience
Already a competitive advantage, cross channel capabilities are about to become an even more distinct differentiator with the…
News January 16Top Stories
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