6 years ago 95% Of Consumers Deem Amazon ‘Trustworthy’ To the chagrin of competing retailers, Amazon seems to be doing everything right, including one metric that a retailer needs the most:…
9 years ago UPDATE: Target Focuses On Building Customer Trust Following Data Breach UPDATE: On Friday, Dec. 27, 2013, Target revealed that encrypted PIN data was removed from its system during the data breach. However,…
11 years ago Making ‘Socialytics’ An Integral Part Of Retail Operations Optimizing social media is a top priority for retailers seeking the most effective strategies to connect with tech-savvy shoppers. While blogs are…
11 years ago Grocery Retailer Increases Multi-Channel Customer Engagement With CEM And Social CRM Solutions Customer Experience Management (CEM) solutions allow organizations to take a more consistent and tactical approach to customer feedback and Voice of the…
Neiman Marcus Shares Insider Tips on Retiring Monolithic Tech and Embracing Modern, Composable Architecture