Self-Service Technology: Best Practices Or Bust
Please place your items in the bagging area. We’ve all heard that automated voice at the self-service checkout…
Executive Viewpoints August 29
Latest In: selfservice
The True Impact Of Self-Service
Self-checkout stores like Amazon Go and Walmart Scan & Go are hyped as holding the promise to revolutionize…
Executive Viewpoints January 18GrocerKey Unveils Mobile Self-Checkout Capability
GrocerKey, an omni-commerce software provider, has expanded its platform to include mobile self-checkout.
News January 12
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Why I Love Self-Service (And Could Learn To Love Chatbots)
It’s ironic that I write about technology because in many ways I am the quintessential late adopter. Friends…
Editor's Perspective December 29
LogMeIn Acquires Nanorep To Enhance Customer Engagement
SaaS and cloud-based remote connectivity services provider LogMeIn has acquired Nanorep, a digital self-service, chatbot and virtual assistant…
News August 1Walmart Expands Pickup Towers To 100 Stores
Walmart plans to deploy its 15-foot-high BOPIS Pickup Towers in 80 additional stores across the U.S., according to Business…
News July 24
Pandera Systems Offers Self-Service BI, Decision Automation
Pandera Systems, a full-service business intelligence and data integration consulting firm, offers two solutions as part of its…
News November 1
Marsh Delivers Localized Wine Expertise To Consumers With Shelf-Talker Rating System
In delivering the optimal shopper experience, retailers are recommended to provide consumers with in-depth information about all their…
News August 15
Retail Success In The ‘Era Of I’
Retailers know that they need to be focused on pleasing the individual in order to be successful in…
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